Interactive kiosk has been helping businesses enhance their customer service experience. They do so by disseminating vital information, promoting the product, and extending the service without human intervention. Such kiosks help a company save 
workforce costs, expand service area, and decrease the service time. Although interactive kiosks can help enhance customer experience, it does come with significant associated costs and other procurement challenges.
Here are some of the procurement challenges facing the interactive kiosk market:
#1 – High Total Cost of Ownership
The procurement cost for the ownership of a kiosk may seem very low on the surface. However, buyers fail to account for the cost of ownership such as installation cost, rent, internet cost, customer support cost, storage and distribution cost, and decommissioning cost. To tackle such procurement challenges, category managers are looking for multi-stage bidding processes or searching for suppliers offering turnkey solutions.
#2 – Technological Obsolescence
The deployment of an interactive kiosk requires a significant outlay of capital, making it a long-term investment. Technological advancements could be embraced by software updates and minor hardware tweaks, but mostly it calls for complete infrastructure overhaul, which might not be feasible. The advent of 3D printers, tablet kiosks, and personalized smart vending machines are the biggest procurement challenges to be considered in the interactive kiosk market.
#3 – Compliance with Regulations
Increasing regulations and manufacturing standards have significantly increased the procurement costs for buyers. For instance, interactive kiosks must comply with ADA regulations that require such kiosks to be accessible to people on wheelchairs, raising the designing and area cost. Organizations should be in close touch with the suppliers to learn about their innovations and products in the pipeline to tackle this problem.
It is evident that there is much more than just the hardware and software to be considered before the procurement of interactive kiosks. Read more about procurement challenges and mitigation strategies along with supply market landscape, pricing, and procurement insights in SpendEdge’s upcoming procurement report on the global interactive kiosk market.
View our latest procurement report on the interactive kiosk market to know more about the benefits of HR software and its impact on an organization’s profitability.
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