The Procurement Pain Point
To gain strategic procurement insights specific to the identification of ideal locations for contact centers, the client – one of the leading financial service providers that specializes in credit cards, home loans, auto loans, and savings products – approached SpendEdge to engage in a supply market intelligence study to identify locations with strong labor force and easy travel access. Additionally, this supply market intelligence engagement would also help the client gain detailed insights into the supply market, pricing, and procurement strategies specific to the financial services industry.
The primary objective of this engagement was to offer the client a comprehensive solution that would help them identify and shortlist key locations with a strong labor market to support the ongoing call center operations. Furthermore, this supply market intelligence engagement also helped the client gain detailed information on various parameters, including the labor market, saturation rate, presence of large MNCs, demand-supply dynamics, and the typical cost levels at the identified locations.
To meet the specific requirements of the client, SpendEdge’s procurement intelligence experts followed a blended research methodology that consisted of primary and secondary research techniques followed by data analysis and category-specific insights development. Additionally, to gain a clear understanding of the market’s growth in the region under focus, our experts also acquired information from various sources including analyst reports, databases, and industry experts.
Procurement Insights Offered and the Outcome
To carry out a supply market intelligence engagement focused on the specific needs of the leading financial services provider with more than USD 25 billion in revenue, SpendEdge deployed a dedicated team of sourcing and procurement specialists who worked directly under a project manager with significant experience in conducting and managing similar procurement market intelligence assessments. With a clear understanding of the supply market assessment requirements and by developing a hypothesis specific to the supply market, our procurement experts identified and acquired information from various reliable sources including consultants and analysts, news aggregators, supply chain professionals, and supplier executives.
In a mere span of just four weeks, SpendEdge’s supply market intelligence study helped the client gain detailed supply market insights specific to the identification of locations with a strong labor market and easy travel access for establishing new contact centers. Furthermore, this supply market intelligence engagement also helped the client gain an understanding of the recent trends and growth drivers in the labor market for contact centers. It also offered an overview of crime statistics such as the frequency of crimes, such as fraud and identity theft and also on the availability of institutions/colleges for the supply of talent.
This supply market intelligence assessment offers comprehensive information on how our procurement intelligence solution helped a financial services client identify ideal locations for establishing new contact centers.
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