CASE STUDY

Supply Market Intelligence helps a Leading Financial Services Provider Identify Ideal Locations for Contact Centers

Apr 6, 2017

The Procurement Pain Point

To gain strategic procurement insights specific to the identification of ideal locations for contact centers, the client – one of the leading financial service providers that specializes in credit cards, home loans, auto loans, and savings products – approached SpendEdge to engage in a supply market intelligence study to identify locations with strong labor force and easy travel access. Additionally, this supply market intelligence engagement would also help the client gain detailed insights into the supply market, pricing, and procurement strategies specific to the financial services industry.

The primary objective of this engagement was to offer the client a comprehensive solution that would help them identify and shortlist key locations with a strong labor market to support the ongoing call center operations. Furthermore, this supply market intelligence engagement also helped the client gain detailed information on various parameters, including the labor market, saturation rate, presence of large MNCs, demand-supply dynamics, and the typical cost levels at the identified locations.

To meet the specific requirements of the client, SpendEdge’s procurement intelligence experts followed a blended research methodology that consisted of primary and secondary research techniques followed by data analysis and category-specific insights development. Additionally, to gain a clear understanding of the market’s growth in the region under focus, our experts also acquired information from various sources including analyst reports, databases, and industry experts.

Procurement Insights Offered and the Outcome

To carry out a supply market intelligence engagement focused on the specific needs of the leading financial services provider with more than USD 25 billion in revenue, SpendEdge deployed a dedicated team of sourcing and procurement specialists who worked directly under a project manager with significant experience in conducting and managing similar procurement market intelligence assessments. With a clear understanding of the supply market assessment requirements and by developing a hypothesis specific to the supply market, our procurement experts identified and acquired information from various reliable sources including consultants and analysts, news aggregators, supply chain professionals, and supplier executives.

In a mere span of just four weeks, SpendEdge’s supply market intelligence study helped the client gain detailed supply market insights specific to the identification of locations with a strong labor market and easy travel access for establishing new contact centers. Furthermore, this supply market intelligence engagement also helped the client gain an understanding of the recent trends and growth drivers in the labor market for contact centers. It also offered an overview of crime statistics such as the frequency of crimes, such as fraud and identity theft and also on the availability of institutions/colleges for the supply of talent.

This supply market intelligence assessment offers comprehensive information on how our procurement intelligence solution helped a financial services client identify ideal locations for establishing new contact centers.

 

Want to know more?

Capture

 

Related Articles:

Recent Case Studies

Four Pillars of Procurement Excellence

Four Pillars of Procurement Excellence

How can procurement excellence help businesses improve cost efficiency In recent years, companies have started focusing on procurement excellence to capitalize on their core competencies and keep pace with the rapid rate of globalization and stringent regulations....

read more

Industries

Services

Getting Down To Business

We are offering Free Trials to all our customers or prospects who have been impacted positively or negatively by Covid-19 and are looking to connect with prospect buyers immediately.

Contact us

COVID-19

Featured

Overview

Buyers

Diagnostic Test Kit

Additional Resources
Contact

A LOOK INTO THE FUTURE OF THE FOOD AND BEVERAGE INDUSTRY AFTER THE COVID-19 PANDEMIC

Identifying the Top 100 Coronavirus (COVID-19) Test Kit Manufacturers Across Regions

Sourcing and Procurement Market Intelligence Services

Products and Tools

Featured

Services Overview

Category Market Intelligence

Supply Market Analysis

Low-Cost/Best-Cost Country Sourcing

Benchmarking

Spend Analysis

Cost Modeling and Should-Cost Analysis

Total Cost of Ownership (TCO) Analysis

Supplier Risk Analysis

Supply Chain Risk Assessment

Supplier Sustainability Assessment

Commodity Price Forecasting

Category Management

Supplier Negotiations

Contract Management

Procurement Store

Purchase Ready-to-use Reports

SEinsightsTM

Our Robust Procurement Platform

BizVibeTM

Suppliers and Buyers Marketplace

SUPPLY MARKET ANALYSIS FOR A METAL MANUFACTURING COMPANY HELPS ACHIEVE ANNUAL SAVINGS OF $15 MILLION

Industries

Industries Overview

Automotive and Tire

Banking, Financial Services and Insurance

Biotechnology, Pharmaceutical and Life Sciences

Chemicals

Energy

Food and Beverage

Industrial and Manufacturing

ICT, Media and Entertainment

Mining, Metals and Minerals

Retail and CPG

Transportation

INCREASING LOCAL PROCUREMENT BY 28% FOR A COMPANY IN THE METALS AND MINING INDUSTRY – A CASE STUDY BY SPENDEDGE

Resources

Featured

Resources Overview

COVID-19 Resources

Blogs

Case Studies

Whitepapers

Webinars

Press Releases and Media Mentions

5 KEY CORONAVIRUS RISK ASSESSMENT STRATEGIES TO OVERCOME HEALTHCARE SUPPLY CHAIN CHALLENGES

IDENTIFYING STRATEGIC PURCHASING PRACTICES FOR A COMPANY IN THE US FOOD SERVICE INDUSTRY | SPENDEDGE’S LATEST SUCCESS STORY

Clients

Featured

Clients Overview

Who We Serve

Case Studies

SUPPLY CHAIN MANAGEMENT HELPS AN IMPORT AND EXPORT INDUSTRY CLIENT ENHANCE SUPPLY CHAIN VISIBILITY

REALIZING SAVINGS OF $15 MILLION IN PACKAGING SPEND FOR AN FMCG CLIENT – PACKAGING SOURCING STRATEGY

About Us

News

About SpendEdge
Why SpendEdge?
Vision, Mission and Values
Clients
Social Impact
Global Offices

Press Releases and Media Mentions

Upcoming Events & Webinars