Category: Supply Chain Risk Management Case studies

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Supplier Relationship Management Helps a Global Retail Company Build Competitive Strategies

Category Overview

The retail industry includes establishments that are involved in selling commodities or merchandise for household or personal consumption, primarily consisting of apparel and accessories, technology, food and beverages, home improvement, specialty, pharmaceuticals, and others. The rising population, GDP growth, greater disposable income, and increasing consumer spending are fuelling the global retail market and providing opportunities for the retail segment players. However, the global economic recession, inflation, and high unemployment rates are some of the challenges that are negatively affecting this industry segment. As a result of such challenges, many retail firms have started opting for supplier relationship management to cut costs and improve relationships with their suppliers.

The Procurement Pain Point and Insights Offered

A global retail firm wanted to reshape the relationship with the suppliers to create a win-win situation and increase the profitability of both parties. Additionally, the client also wanted to gain insights on the value creation framework for the suppliers and customers. Furthermore, they wanted to identify the potential areas of risk in the value chain and wanted to gain a deeper understanding of the latest trends and developments in the market.SE_Demo2

The supplier relationship management analysts at SpendEdge carried out an in-depth two step research methodology, which included qualitative and quantitative assessments, to cater to the specific category requirements of the client. During this study, the client was able to identify the scope and economic flows in the relationships and the value that was currently being created and captured. Additionally, the client also gained insights on the control points in the value chain. Furthermore, the portfolio analysis in this study also provided a clear representation of the qualified merits and possible prioritization of the opportunities.

Key questions answered in this supplier relationship management case study include

supplier relationship management 

Business Outcome

This supplier relationship management engagement helped the client to increase savings and boost the revenue generating opportunities. Additionally, the client was offered suggestions on the associated road maps, laying out the implementation steps and the necessary organizational changes required to seize such opportunities.

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IR6

Supplier Profiling Study Helps Identify Successful EMS Companies

Category Overview

The global electronics manufacturing services (EMS) market is expected to witness significant growth in the coming years as vendors are increasing their focus on introducing new and more efficient technological solutions. Moreover, these requirements will be more beneficial for vendors that offer open architecture and user-friendly products. However, the EMS industry declined significantly in 2015 due to the declining sales of PCs (desktop and notebook). As a result, many EMS companies have started opting for supplier profile studies to develop a superior supplier operational and functional capability matrix.

The Procurement Pain Point and Insights Offered

An EMS firm wanted to gain insights on the supplier capability matrix. Additionally, the client also wanted to identify and develop a list of suppliers and profiles of the key players, covering aspects including business profile, financial structure, and their revenue. Furthermore, the client also wanted to gain insights on the competitors’ service and product portfolio and their geographical coverage.

The supplier profile analysts at SpendEdge followed an in-depth two step research methodology, which included primary andrequest free proposal secondary research coupled with qualitative and quantitative data collection methodologies to cater to the specific category requirements of the client. During this study, the client gained insights on the key supplier profiles in the market and their cost structure. Additionally, with the help of SpendEdge’s SWOT analysis, the client was able to gain a profound understanding of the competitor’s supplier capability matrix and their geographical coverage. Furthermore, this supplier profile study also helped them understand the relationship between the key suppliers and their competitors.

Business Outcome

The supplier profile study helped the client identify the key suppliers in the market coupled with their strengths and weaknesses. Additionally, the client was also offered suggestions on pricing models to improve engagements. SpendEdge’s supplier profile study also provided insights on the differences between the major suppliers.

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cyber security

Supply Chain Risk Management Study on The Automotive Industry in South America

Category Overview

The automotive industry in South America is expected to witness significant growth in the coming years as it offers huge growth potential due to the reduced car ownership’s and relatively higher disposable income compared to the Asia-Pacific regions. However, the major reason behind the under-performance of this industry when compared to its peers is the social and political instability. As a result, many automotive firms have started opting for supply chain risk management studies to gain a deeper understanding of the supply trends and forecasts.

The Procurement Pain Point and Insights Offered

A leading automotive firm wanted to gain insights on the current supply chain structure, supply trends, and forecasts. The client also wanted to assess the risks associated with demand and supply and evaluate the profitability of their products across the supply chain.

The supply chain risk management analysts at SpendEdge followed an in-depth two step research methodology, which included primary and secondary research coupled with qualitative and quantitative data collection methods to cater to the specific categoryrequest free proposal requirements of the client. During the course of this study, the client was able to identify a significant number of risks that could disrupt supply chain operations. Additionally, the client could quantify and minimize supply chain risks through a chain vulnerability map, which integrates the supply chain business-process model with a diagnostic model. This business-process model helped the client identify numerous categories of vulnerability. Furthermore, with the help of SpendEdge’s supply chain risk management study, the client could assess the global commodity or product prices.

Business Outcome

The supply chain risk management study helped the client identify the structure and current state of the automotive supply chain. Additionally, the client gained insights on the common risks associated with the supply chain and its impact on the market’s landscape.

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IR13

Supplier Risk Assessment Helps a Leading Medical Device Company Foresee Potential Risks

The Procurement Pain Point

To realize the risks associated with the supply chain, the client – one of the leading medical devices manufacturers with offices and facilities in more than 50 countries across the globe – approached SpendEdge to commission a supplier risk assessment study focused on conducting periodic risk monitoring specific to a select set of suppliers. This supplier risk assessment engagement also helped the client gain regular updates on the performance, news andCapture happenings specific to the key suppliers and also stay informed of the latest developments of the supply market to the healthcare industry.

The primary objective of this engagement was to help the client gain a comprehensive picture of the critical suppliers, which, in turn, helped them in developing a robust supplier strategy. The key was to monitor critical suppliers on an on-going basis and help the category managers foresee any potential risk. Additionally, this supplier risk assessment study also provided detailed information about all the suppliers including details about the parent and subsidiary companies, key executives, product portfolio, and financial announcements.

To meet the specific requirements of the clients in the healthcare sector, SpendEdge’s team of procurement intelligence experts adopted a blended research methodology of qualitative and quantitative research followed by data analysis and supplier specific insights development. Furthermore, to understand the growth of the market over the short- and long-term, our supplier risk assessment experts also reached out to industry stakeholders and members of trade associations.

Procurement Insights Offered and the Outcome

To cater to the specific needs of the client, SpendEdge deployed a dedicated team of risk monitoring and assessment experts who worked directly under a project manager with significant experience in conducting and managingCapture supplier risk assessment assignments. To develop procurement insights specific to the suppliers, our procurement market intelligence team followed a blended research methodology of primary and secondary research techniques and was supported by an experienced team of category experts, media monitoring experts, editors, quality analysts, local language experts, and IT and compliance managers.

In a span of just four weeks, SpendEdge was able to aggregate baseline information on all critical suppliers delivering deep dive insights on the supplier performance and risk levels. We also conducted regular monitoring on these suppliers to monitor their activities and foresee any potential risks associated. Additionally, the supplier risk assessment offered by us also helped the client gain a clear visibility of the risks associated with its critical suppliers, and develop timely mitigation strategies to tackle any potential disruption in the supply market.

 

Key highlights of our capabilities that helped in delivering a robust solution

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This case study on supplier risk assessment offers information on how we helped a global medical devices manufacturer understand the risks associated with the suppliers.

 

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Supply Chain Risk Assessment Solution Helps a Technology Firm Remain Updated on Potential Risks and Minimize Losses

The Procurement Pain Point

To better understand the risks associated with the supply chain, the client –  a multinational technology firm withCapture operations spread across 170 countries across the globe – approached SpendEdge to commission a comprehensive supply chain risk assessment engagement that helped them in obtaining periodic reports and updates focused on tracking and assessing potential supply chain risk factors. The key risk factors considered were around geographies, raw materials or commodities, suppliers, and adverse events. Additionally, this supply chain risk assessment also helped the client remain aware of any adverse event that could result in potential disruption and stay prepared to minimize losses.

The primary objective of this supply chain risk assessment engagement was to offer the client with a dedicated procurement market intelligence platform by deploying high-quality procurement analysts and experts, implementing best-of-breed methodologies and processes, and offering unrivaled research expertise.

With the presence of experienced procurement intelligence units at multiple locations, we support our clients across the globe in minimizing their procurement costs, lead times, and risks on every project through established practices and benchmarking methods. Furthermore, to understand the risk factors associated with the supply chain in the regions under focus, SpendEdge’s supply chain risk assessment experts also conduct frequent interviews and discussions with industry experts as well as key stakeholders.

Procurement Insights Offered and the Outcome

To address the specific risk assessment requirements of the client, SpendEdge deployed a team of procurement analysts with experience in conducting comprehensive supply chain risk assessment studies for a wide array ofCapture clients. By following a blended methodology of interviews and discussions with industry experts and an in-depth secondary research, our procurement experts conducted comprehensive supplier market intelligence and risk assessment assignments. This approach helped the client gain timely granular insights related to potential risks to the supply chain in relation to geographical risks, raw material/commodity supply risks, supplier site related risks, political/labor related risks etc. We also monitored risks associated with terrorism and environmental aspects specific to certain procurement destinations of the client.

With strong expertise in delivering supplier prequalification inputs based on robust research methodologies, our procurement analysts deployed stringent quality surveillance processes and procedures that helped the client understand defects and shortcomings associated with the quality of products delivered by specific suppliers. By tracking the demand for specific commodities, our experts predicted possible changes in the availability and pricing of commodities and also helped the client understand its subsequent impact on their business. In a span of just five weeks, SpendEdge was able to help the client assess the risks associated with the current destinations and suppliers, and to identify alternative optimum sourcing destinations and world class suppliers. This helped them understand current state, foresee potential risks and stay aware of possible ways of mitigating these risks. By analyzing information from various data sources, this supply chain risk assessment also helped the client in designing the right approach to stay prepared to manage potential risks.

Our proposed research framework for this supply chain risk assessment engagement includes

SpendEdge Case Study Solution Graphic Edited
This supply chain risk assessment offers information on how we helped a global technology client identify optimum sourcing destinations and suppliers.

 

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IR33

Medical Devices Manufacturer Reduces Supply Chain Risk Through Real-time Risk Monitoring

Business Challenge: Lack of visibility into the performance of critical suppliers

A leading medical devices manufacturer was facing issues with real-time tracking and monitoring of the performance levels of its critical suppliers. They were majorly concerned about their suppliers from the APAC region and wanted to have clarity on their activities and possible risk associated.

Situation: The client wanted to establish a mechanism to track the performance and risk associated with its suppliers on a real-time basis

The client wanted to establish a mechanism that could provide them real-time insights and visibility on the activities and performance of their critical suppliers. They face facing challenges with tracking news on suppliers spread across the globe, especially the ones located in the APAC region.

Approach: We deployed a real-time risk tracking and monitoring mechanism to help category managers of the client stay updated on the supplier performances

We developed a portal based mechanism that allowed the category managers to access news, announcements, and performance of their critical suppliers on a real-time basis. We tracked information on both listed and private companies that eased the work of category managers significantly. We also tracked the financial performance of the suppliers on a regular basis and raised alerts in case of potential disruptions, hence enabling the category managers to devise mitigation strategies on time.

Impact: Client was able to gain real-time access and alerts on supplier performances and take timely decision

The client was able to gain detailed clarity on the on-going activities of its critical suppliers and stay updated on the potential risks associated with the key suppliers. By this, they were able to avoid any potential disruption in the supply chain, preserve profits and reduce any potential issues with customer satisfaction.

IR7

Automotive Spare Parts Manufacturer Tracks Risks Associated with Key Suppliers on a Real-time Basis

Business Challenge: Lack of visibility of performance of key suppliers

One of our leading clients, a reputed automotive spare parts manufacturer was looking for a solution that could help them track their suppliers on a real-time basis and understand the risk levels associated with each supplier.

Situation: The client wanted to implement an early warning system that could help them foresee potential supplier specific risks

The automotive spare parts client had run into a few situations where they lacked visibility on the performance of suppliers, which led to supply chain disruption eventually resulting in issues with customer satisfaction. They wanted to implement an early warning system that could enable them foresee potential threats and implement appropriate mitigation strategies across the supply chain.

Approach: Built a web-based supplier risk assessment platform that provided on-going insights on key suppliers

We developed and implemented an on-going supplier risk monitoring solution that helped the category managers and buyers of the client to keep track of the activities of the supplier and foresee potential risks associated with them. The results were delivered through a web-based platform and hence the insights were made available for the stakeholders on a real-time basis. Risk alerts on suppliers were made available on a daily basis, allowing the client to stay updated on performance and risk levels for all critical suppliers.

Impact: Our web-based supplier risk assessment platform helped category managers stay on top of supplier stability and make timely decisions

The web-based platform provided easy access to real-time insights on critical suppliers, their current activities, impact of changing business and political landscape on the suppliers etc. The platform also provided alerts on the stability of suppliers and notifications on which suppliers are likely to face stability issues in the near future. The automotive spare parts client was able to effectively manage its supply base and avoided any potential supply chain disruption, thus ensuring customer satisfaction.

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