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Procurement Intelligence Study Offers Overview of Demand-supply Shifts for IT Support Services

Jun 5, 2017

The latest procurement market intelligence study by SpendEdge on supply market landscape of the IT support services for a leading bank offer access to new technology, safety, and security measures, and compliance related information in the market.

Improving the IT support structure

Building strong consumer relationships lead to brand loyalty and consumer retention. IT support services are vital in maintaining proper consumer relationships after sales. By optimizing IT-related operational activities of organizations via proactive monitoring, protection, maintenance, and provisioning of IT tools and applications, suppliers are building successful business operations. The understanding of consumer needs and structuring service delivery that is in line with the requirements and business structure will ensure maximum customer retention. Moreover, a proper functioning of IT support team will result in reduced re-works, increased efficiency, and higher ROIs. SpendEdge’s latest procurement intelligence study provides information on the important regulatory frameworks, demand-supply shifts, and growth drivers and challenges. The study helps companies to understand the supplier market landscape, elucidating the supplier operational and functional capability.

Strategic planning will help the organizations to perform a deep-dive assessment of the supplier cost breakup, positioning, and selection criteria in the specific domain. The organization will be able to identify technology gaps and risks associated with allocating IT resources and capabilities. Formulating strategic plans will help the companies to select, manage, modify, and track different IT projects at different levels of the service delivery chain. Proper monitoring and tracking will ensure consumer satisfaction and improve the brand image in the market.

Increasing focus on training resources

The backbone of a productive IT services framework are its resources; hence resource management is one most crucial operation in maintaining a functioning IT service structure. Various companies are investing in employee training modules that will increase the efficiency and productivity of the IT services staff. By implementing tools like IT service management (ITSM), organizations are monitoring and providing training sessions on a real-time basis. Trained resources help in implementing new and innovative service delivery models and increases the business profits and revenues.

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Introducing innovative digital platforms

Offering out-of-the-box services and digital platforms will help services providers to remain competitive in the market. The introduction of innovative technologies such as cloud, IoT, AR, BYOD, and VR have revolutionized the service delivery market and helped companies expand to niche markets. These improved technologies will help improve user experiences and will generate revenues for the organizations. The implementation of new technologies will also result in preemptive, immediate response, and faster resolution.

What solutions SpendEdge offer to businesses

The team of procurement experts at SpendEdge provide a market intelligence study that offers an assessment of the sourcing and procurement services domain and meets the requirements specific to needs of the client. Some of the solutions are:

  • Provide a detailed understanding of the category essentials such as service level agreement terms, category risk analysis, supplier evaluation criteria, and sourcing evolution
  • Offer insights on the recent cost saving opportunities, market insights, demand-supply shifts, category spend analysis, and procurement best practices
  • Assess the key competitors’ functional and operational capabilities in terms of monitoring, maintenance, protection, and provisioning of IT tools and applications
  • Deliver comprehensive information on the long-term and short-term growth prospects and shifting trends in IT support services

Read our complete case study titled – Procurement Market Intelligence Solutions Helps a Leading Bank

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