Global Banking Services Category - Procurement Market Intelligence Report

This procurement report offers key insights on the best practices for supplier selection and the strategies for category management.

  • Published: Oct 2017
  • Pages: 87
  • SKU: IRCMSTR14619
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Key Features of Report


Supply Market Insights
Procurement Best Practices
Cost Saving Opportunities
Pricing Models
Negotiation Strategies
Category Risk Analysis
Key Supplier Analysis
Supplier Capability Matrix


Banking Services - Category Spend Analysis

According to procurement research analysts at SpendEdge, the global banking services market is registering a rise in demand from clients since the inception of web-based banking services such as mobile and internet banking. The banking services sector has been seeing a significant transformation in the needs related to the type of service that is demanded by clients. For instance, currently there is a high demand for banking services such as IMPS, digital banking, NEFT, and digital wallet because they improve convenience and ensure quick transaction capabilities. These services have become a necessity for end-users as they reduce the challenges for clients in availing the banking service, which subsequently drives their demand.

Another factor driving the growth of this market is the rise in corporate globalization which has increased the number of corporate transactions taking place, resulting in high demand for corporate banking services. Corporates use banking services for their operations such as payroll activities, foreign exchange, and private-equity securities. With the present trend of globalization, businesses are expanding their global reach especially in emerging countries such as Brazil and China, resulting in an increase in the demand for banking services by such firms in the regions that they expand. In addition, better economic policies set up by governments in countries such as Saudi Arabia, India, and Bahrain result in the growth of new business setups. Increase in businesses will drive the demand for corporate banking, which will subsequently lead to the growth of the entire banking services industry.


Banking Services - Procurement Best Practices

One of the procurement best practices for buyers in the banking services market is to identify service providers who have elevated level of technological adoption. Technologies such as digital authentication through fingerprint and layered structure helps to enhance the security of transactions and data. In addition, technological innovations such as digital payment allows clients to avail the banking services in a convenient manner.

In the banking services industry, security is an imperative asset for digital banking and risk assessment in terms of aspects such as leak of client's information or illegal transaction of money. As a result, clients prefer to engage with service providers that have strong security systems that have capabilities such as the use of layered structure approach. For instance, the layered security in online banking includes the following steps:

  • User authentication
  • Device authentication
  • Browser authentication
  • Transaction authentication
  • Application security

Such approaches allow banks to mitigate risks related to cybersecurity.


Banking Services - Procurement Challenges

According to this procurement research report, the fluctuations in macroeconomic scenarios is one of the major procurement challenges faced by buyers in the banking services category. The liquidity level of a bank determines its ability to meet near-term financial obligations, such as cash withdrawals carried out by depositors. However, liquidity level of a bank is highly dependent on the macroeconomic factors such as inflation rate, unemployment rate, and GDP of the region. Such fluctuations in macroeconomic conditions can negatively impact the liquidity level of banks, which in turn affects buyers' operations that are dependent on banking services, such as business loans and withdrawals.


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  • TAKEAWAY 01 | Market Overview
  • TAKEAWAY 02 | Demand and Supply Snapshot
  • TAKEAWAY 03 | Key Market Dynamics
  • TAKEAWAY 04 | Supply Market Highlights
  • TAKEAWAY 05 | Pricing Insights
  • TAKEAWAY 06 | Procurement Insights


  • Category Definition
  • Research Methodology


  • Category Spend Analysis
  • Category Maturity by Regions
  • Demand-Supply Shifts
  • Regional Demand-Supply Snapshot
  • Market Developments
  • Regional Impact of Trends
  • Key Category Growth Drivers and Corresponding Regional Impacts
  • Major Category Growth Constraints and Corresponding Regional Impacts
  • Key Current Technological Innovations
  • Major Regulatory Frameworks
  • Strategic Sustainability Practices
  • Porter’s Five Forces
  • PESTLE Analysis


  • Supplier Operational Capability Matrix
  • Other Prominent Suppliers by Region: Operational Capability Matrix
  • Supplier Functional Capability Matrix
  • Other Prominent Suppliers by Region: Functional Capability Matrix
  • Key Clients/Partners
  • Supplier Cost Breakup
  • Supplier Positioning Matrix


  • Pricing Models Snapshot
  • Pricing Models – Pros and Cons
  • Indicative Pricing


  • Major Category Requirements
  • Major Procurement Pain Points
  • Category Sourcing Evolution Matrix
  • Procurement Best Practices
  • Cost-saving Opportunities
  • Supplier Selection Criteria
  • Category Negotiation Strategies
  • SLA Terms
  • Supplier Evaluation Criteria
  • Category Risk Analysis


  • HSBC
  • Wells Fargo
  • Bank of America    
  • Citigroup    
  • JPMorgan Chase  


  • Glossary
  • Key Notes
  • About Us

Research Framework

SpendEdge presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key category influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.


Primary research

  • Procurement heads
  • Category managers
  • Sourcing consortium professionals
  • Industry experts and thought leaders
  • Procurement managers
  • Category heads of suppliers
  • Client account heads/managers
  • Client and industry consultants

Secondary research

  • Industry journals and reports
  • Periodicals and new articles
  • Category webinars
  • Internal categiry playbooks
  • Industry and government websites on regulations and compliance
  • Internal databases
  • Industry blogs/thought leader briefings



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