Global Credit Collection and Collection Agency Services Category - Procurement Market Intelligence Report

Supply market intelligence insights to identify the sourcing opportunities, cost and volume drivers, and negotiation strategies are available in this procurement report on credit collection and collection agency services.

  • Published: May 2018
  • Pages: 70
  • SKU: IRCMSTR10830
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Introduction

The supply market for credit collection and collection agency services will witness an increase in the spend momentum during the forecast period. This is mainly due to factors such as the increased offering of business credit and the extension of business credit in terms of both volume and tenure among the end-user industries. At present, utilities and manufacturing are the key industries, which will influence the overall category spend. This procurement report offers detailed insights into the category growth drivers and the procurement best practices to help the buyers reduce their spend.

Why should you buy the report?

This procurement report on credit collection and collection agency services offers detailed information on the current supply market, category pricing insights, and top suppliers in the category. In this procurement report, the category spend is analyzed from the perspective of the buyers and the suppliers. The procurement insights offered in this report will help the buyers:

  • Understand the spend potential within the credit collection and collection agency services market
  • Compare pricing models
  • Identify the cost and the volume drivers impacting pricing
  • Assess the global and regional category risks
  • Understand the supply chain margins

Understand the global category spend        

According to this procurement report, which is an integral part of SpendEdges financial services category, the growth of the BFSI sector will influence the overall category spend. In addition, the growth of key end-user industries such as telecommunications, manufacturing, and utilities will boost the spend momentum in the market. Additional insights offered in this procurement report include:

  • Global spend on credit collection and collection agency services for the period of 2017-2022
  • Global and regional spend segmentation
  • Risk management practices
  • Best practices for achieving procurement excellence

Optimize category spend

In the credit collection and collection agency services market, engaging with the suppliers who offer skip tracing is one of the procurement best practices for the buyers looking to reduce their spend. This helps the buyers reduce their debt collection time. The buyers also prefer to evaluate the suppliers based on their mathematical model and techniques. To help optimize the category spend, the credit collection and collection agency services procurement report also offers detailed information on:

  • Procurement best practices
  • Impact of regional trends
  • Category maturity by regions

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Understand the supply landscape

An analysis of the supply market for credit collection and collection agency services also shows that the buyers should employ similar metrics like customer satisfaction. This helps the buyers to measure the customer service efficiency and effectiveness of the service providers service. In addition, the buyers should also measure the recovery time of the collection agencies effectiveness. To help understand the supply landscape, this report also offers a coverage of:

  • Suppliers positioning strategy
  • Supplier ecosystem outlook
  • Margins of suppliers

Build effective category management strategies

A major category requirement for the buyers is to collaborate with the suppliers who have a superior geographical presence and offer comprehensive service portfolio. The buyers should also engage with the suppliers who ensure consistent and reliable supply. The procurement report on credit collection and collection agency services also offers strategic insights on:

  • Supplier and the buyer KPIs
  • Category management enablers
  • Supplier selection strategy

This procurement report also offers insights on the top suppliers of credit collection and collection agency services and highlights the major category growth constraints disrupting the supplier and buyer ecosystem.

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PART 01: Executive Summary

PART 02: Market Insights

  • Global category spend
  • Category spend growth
  • Spend segmentation by region
  • Regional spend dynamics
  • Regional influence on global spend
  • Regional spend opportunity for suppliers

PART 03: Category Pricing Insights

  • Pricing outlook
  • Supplier cost structure
  • Outlook for input costs
  • Total cost of ownership analysis
  • Overview of pricing models
  • Comparison of pricing models
  • Supply chain margins
  • Cost drivers impacting pricing
  • Volume drivers impacting pricing

PART 04: Cost-Saving Opportunities

  • Supplier side levers
  • Buyer side levers
  • Quantifying cost-saving opportunities
  • Quantifying cost savings by negotiation strategies

PART 05: Best Practices

  • Innovation and success stories
  • Procurement excellence best practices
  • Procurement best practices
  • Sustainability practices

PART 06: Category Ecosystem

  • Market favorability index for suppliers
  • Competitiveness index for suppliers
  • Buyer power
  • Supplier power
  • Threat of new entrants
  • Threat of substitutes
  • Buyer ecosystem
  • Supplier ecosystem

PART 07: Category Management Strategy

  • Category management objectives
  • Supplier and buyer KPIs
  • Outsourcing category management activities
  • Risk management

PART 08: Category Management Enablers

  • Procurement organization
  • Category enablers

PART 09: Suppliers Selection

  • RFx Essentials
  • Supplier selection criteria
  • Service level agreement
  • Incumbent supplier evaluation metrics

PART 10: Suppliers Under Coverage

  • Overview
  • Supplier positioning
  • Profile: Teleperformance
  • Profile: Convergys
  • Profile: Alorica
  • Profile: Atento
  • Profile: Arvato
  • Profile: Experian Information Solutions

PART 11: US Market Insights

  • Category spend in the US
  • Price outlook
  • Supplier cost structure in the US
  • Margins of suppliers in the US
  • Category cost drivers
  • Category volume drivers
  • Overview of best practices in the US
  • Procurement best practices in the US
  • US supply market overview
  • Supplier positioning for the US
  • Regional category risks

PART 12: Category Definition

  • Category hierarchy
  • Category scope
  • Category map

PART 13: Appendix

  • List of abbreviations
  • Key notes
  • Global category spend (2017-2022)
  • Category spend growth (2017-2022)
  • Regional spend dynamics
  • Regional spend dynamics
  • Comparison of category maturity across regions
  • Regional spend opportunity for suppliers (2017-2022)
  • Category pricing dynamics
  • Supplier cost breakup
  • Input cost dynamics
  • Total cost of ownership model
  • Benefit comparison of pricing models
  • Pricing models – comparison matrix
  • Supplier margin analysis
  • Margin analysis across supply chain
  • Cost drivers
  • Volume drivers
  • Cost-saving opportunities: Supply side levers
  • Cost-saving opportunities: Demand side levers
  • Cost-saving opportunity matrix
  • Negotiation grid
  • Innovation and success stories
  • Procurement excellence summary: Impact on the category
  • Supplier relationship management metrics
  • Strategic sourcing and category management metrics
  • Technology-facilitated procurement metrics
  • Procurement best practices dashboard
  • Sustainability practices: Impact on the category
  • Sustainability best practices
  • Market environment score
  • Market competitiveness score
  • Buyer power score
  • Supplier power score
  • Ease of market entry score
  • Ease of substitution score
  • Buyer ecosystem: Outlook
  • Supplier ecosystem: Outlook
  • Ecosystem disruption threats
  • Key category management objectives
  • Supplier KPI dashboard: Importance for the category
  • Buyer KPI dashboard: Importance for the category
  • Category management enablers
  • Risk management matrix
  • Category enablers: Procurement model
  • Category enablers: Technology
  • RFx questions
  • Phase I RFI considerations
  • SLA terms
  • Supplier performance benchmarking criteria
  • Supplier operational capability matrix
  • Supplier positioning matrix
  • Teleperformance – Key information dashboard
  • Convergys – Key information dashboard
  • Alorica – Key information dashboard
  • Atento – Key information dashboard
  • Arvato – Key information dashboard
  • Experian Information Solutions – Key information dashboard
  • US category spend (2017-2022)
  • Category pricing dynamics
  • Supplier cost breakup
  • Supplier margin analysis
  • Margin analysis across supply chain
  • Cost drivers
  • Volume drivers
  • Procurement excellence summary: Impact on the category
  • Supplier relationship management
  • Strategic sourcing and category management
  • Technology-facilitated procurement
  • Procurement best practices dashboard
  • Supplier operational capability matrix
  • Supplier positioning matrix
  • Risk management matrix0
  • Category definition2
  • Category nuances3
  • Importance of category relative to other categories4

Research Framework

SpendEdge presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key category influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

INFORMATION SOURCES

Primary research

  • Procurement heads
  • Category managers
  • Sourcing consortium professionals
  • Industry experts and thought leaders
  • Procurement managers
  • Category heads of suppliers
  • Client account heads/managers
  • Client and industry consultants

Secondary research

  • Industry journals and reports
  • Periodicals and new articles
  • Category webinars
  • Internal categiry playbooks
  • Industry and government websites on regulations and compliance
  • Internal databases
  • Industry blogs/thought leader briefings

DATA ANALYSIS

SpendEdge INSIGHTS

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