Global Facilities Management Services Category - Procurement Market Intelligence Report

  • Published: Jan 2019
  • Pages: 104
  • SKU: IRCMSTR10253-1
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Key findings: Facilities management services


This facilities management services sourcing and procurement report offers supplier market forecasts for strategic sourcing and procurement professionals looking to identify cost-saving opportunities. Additional information includes an analysis of the regional spend potential, negotiation strategies while purchasing facilities management services, and supplier selection criteria.


The rapid adoption rate of web-based technological platforms, an increasing number of multinational projects, the alliance between integrated facilities management (IFM) vendors and IT and telecom companies are among the multiple factors that will promote the category spend momentum during the forecast period. It has also been observed that buyers are outsourcing facilities management services than maintaining in-house services because of the associated recurring cost and the prevailing national and international regulations which have to be adhered to. This will further promote the category demand to a significant extent.

For more information on the year-over-year spend growth rate, download a free sample report.

Insights delivered


From the perspective of both the buyers and the suppliers, this market intelligence report suggests ways to procure facilities management services at the best market price. It also offers coverage of the sustainability practices and the risk management/mitigation strategies to improve category spend. An overview of the pricing models, supply chain margins, supplier cost structure, and regional spend dynamics are also offered in this sourcing and procurement report.

Our portfolio of reports on the facilities management category help buyers understand:

  • Global and regional spend potential for facilities management services for the period of 2018-2023
  • Top suppliers and their cost structure
  • US supply market scenario
  • Incumbent supplier evaluation metrics

Analyze the global category spend for facilities management services


In recent times, the high demand for real estate services has created large requirements for property management services which is a subcategory of facilities management services. According to the predictions, the property management services segment will be valued around $22bn by 2023. On the other hand, factors like lack of skilled labor and expertise of subcontracted firms and the need to comply with the budget will also compel buyers to resort to better facilities management services which will result in the impressive spend growth rate of this category.

To know more about the exact spend growth rate of this market until 2023, download a free sample.

This facilities management services sourcing and procurement report offers coverage of:

  • Regional and global spend dynamics
  • Cost drivers impacting pricing
  • Market favorability index for suppliers


Optimize category spend for facilities management services


The data management and analytical capabilities of service providers will play fundamental roles in determining the demand and the subsequent procurement of a wide range of services. Partnering with such service providers will facilitate better maintenance planning, budget forecasting, and long-term category planning activities.

This market intelligence report on facilities management services also offers coverage of:

  • Cost drivers impacting pricing
  • Total cost of ownership
  • Overview of pricing models and their cost structure


Assess category spend for the US region


Factors such as the growing demand from end-user industries such as manufacturing and healthcare and availability of integrated service providers are majorly driving the category adoption rate in the US, who is currently claiming more than 65% of the total market share. The gradual growth of the real-estate industry is also paving the way for increased adoption of property management services, thereby supplementing the category growth in the US. However, despite a promising growth, the lack of a skilled workforce will cast a negative impact on the category growth in the region.

Additional information offered in this facilities management services sourcing and procurement report will help buyers analyze:

  • Category cost drivers in the US
  • Margins of suppliers in the US
  • Price outlook and forecasts until 2023

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Build strategies for effective supplier selection


Technological capabilities and level of automation form the baseline of the supplier selection criteria in this market. Service providers are embracing technologies and tools to offer a high-quality service while strictly adhering to the delivery deadline. They are using hand-held devices to reduce paperwork and are automating data collection processes to facilitate buyers with accurate facilities-related information. Technically advanced tools such as Panoptix and Manhattan Centerstone that are being widely used by the service providers are known to offer better grip on the energy usage, equipment operation, and provide occupant comfort.

This facilities management services sourcing and procurement report identifies the major costs incurred by suppliers and provides additional information on:

  • Cost-benefit analysis of pricing models
  • Supplier relationship management practices
  • Technology-facilitated procurement metrics


Devise effective category management strategies for facilities management services


Ensuring an uninterrupted service delivery is crucial for a buyer whose business is heavily reliant on the facilities management services. Any delay in delivery will result in production downtime leading to heavy financial losses. Following the lead of a reputed financial institution in the US, buyers are advised to effectively manage their supply chain and partner with other vendors to achieve supply assurance.

Key insights offered in this market intelligence report on facilities management services will help the buyers identify:

  • Supplier margins and selection criteria
  • Buyer ecosystem and factors influencing the procurement process
  • Strategic sourcing and category management strategies


Determine the spend dynamics for key geographies


Regarding spend, APAC is currently one of the biggest markets for facilities management services. Rising commercial activities with the large organizations stepping into the global corridors are creating ample avenues to grow for the service providers in this region. The growing focus on real-time monitoring of processes, high utilization of resources, and increasing stringency of government regulations on waste management are compelling buyers in Europe to increase their spend on facilities management services.

Key geographies analyzed in this facilities management services procurement research report include the following:

  • APAC
  • MEA
  • Europe
  • North America
  • South America

Information on the top facilities management services suppliers and major risks faced while procuring facilities management services is offered in this market intelligence report. Download a free sample to access the reports complete scope of coverage.

Key Features of Report

Supply Market Insights
Procurement Best Practices
Cost Saving Opportunities
Pricing Models
Negotiation Strategies
Category Risk Analysis
Key Supplier Analysis
Supplier Capability Matrix


Facilities Management Services - Category Spend Analysis

According to analysts, the exponential rise in investment in developing countries across APAC is expected to induce growth in the market of facilities management services. Also, the increase in commercial activities in the markets in APAC, particularly China, India, Vietnam, South Korea, and Malaysia may prove advantageous for the buyer during the next few years.


Facilities Management Services – Procurement Best Practices

Buyers must ensure that they have clearly identified and listed down potential negotiation levers prior to the commencement of contract-related discussions with suppliers. Also, category managers should ensure that they have clearly identified and listed down potential negotiation levers. Additionally, a key strategy adopted by procurement managers in this market space is to align the capabilities of in-house teams with the competencies of outsourced partners.


Facilities Management Services - Procurement Challenges

Based on the analysis in this market intelligence report, a major procurement pain point experienced by the buyers is finding suppliers that are capable of providing services at low costs as well as value-added benefits such as taking ownership for maintaining an optimum balance among resources, physical assets, and technological integration. Procurement specialists concur to implement rigorous selection and RFQ processes to extract required information prior to selecting suppliers.

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PART 01: Executive Summary

PART 02: Market Insights

  • Global category spend
  • Category spend growth
  • Spend segmentation by region
  • Regional spend dynamics
  • Regional influence on global spend
  • Regional spend opportunity for suppliers

PART 03: Category Pricing Insights

  • Pricing outlook
  • Supplier cost structure
  • Outlook for input costs
  • Total cost of ownership analysis
  • Overview of pricing models
  • Comparison of pricing models
  • Supply chain margins
  • Cost drivers impacting pricing
  • Volume drivers impacting pricing

PART 04: Cost-Saving Opportunities

  • Supplier-side levers
  • Buyer-side levers
  • Quantifying cost-saving opportunities
  • Quantifying cost savings by negotiation strategies

PART 05: Best Practices

  • Innovation and success stories
  • Procurement excellence best practices
  • Procurement best practices
  • Sustainability practices

PART 06: Category Ecosystem

  • Market favorability index for suppliers
  • Competitiveness index for suppliers
  • Buyer power
  • Supplier power
  • Threat of new entrants
  • Threat of substitutes
  • Buyer ecosystem
  • Supplier ecosystem

PART 07: Category Management Strategy

  • Category management objectives
  • Supplier and buyer KPIs
  • Outsourcing category management activities
  • Risk management

PART 08: Category Management Enablers

  • Procurement organization
  • Category enablers

PART 09: Suppliers Selection

  • RFx essentials
  • Supplier selection criteria
  • Service level agreement
  • Incumbent supplier evaluation metrics

PART 10: Suppliers Under Coverage

  • Overview
  • Supplier positioning
  • Profile: Compass Group
  • Profile: Sodexo
  • Profile: CBRE
  • Profile: ISS
  • Profile: ARAMARK
  • Profile: ABM

PART 11: US Market Insights

  • Category spend in the US
  • Price outlook
  • Supplier cost structure in the US
  • Margins of suppliers in the US
  • Category cost drivers
  • Category volume drivers
  • Overview of best practices in the US
  • Procurement best practices in the US
  • US supply market overview
  • Supplier positioning for the US
  • Regional category risks

PART 12: Category Definition

  • Category hierarchy
  • Category scope
  • Category map

PART 13: Appendix

  • List of abbreviations
  • Key notes
  • Global category spend (2018-2023)
  • Category spend growth (2018-2023)
  • Regional spend dynamics
  • Regional spend dynamics
  • Comparison of category maturity across regions
  • Regional spend opportunity for suppliers (2018-2023)
  • Category pricing dynamics
  • Supplier cost breakup
  • Input cost dynamics
  • Total cost of ownership model
  • Benefit comparison of pricing models
  • Pricing models – comparison matrix
  • Supplier margin analysis
  • Margin analysis across supply chain
  • Cost drivers
  • Volume drivers
  • Cost-saving opportunities: Supply-side levers
  • Cost-saving opportunities: Demand-side levers
  • Cost-saving opportunity matrix
  • Negotiation grid
  • Innovation and success stories
  • Procurement excellence summary: Impact on the category
  • Supplier relationship management metrics
  • Strategic sourcing and category management metrics
  • Technology-facilitated procurement metrics
  • Procurement best practices dashboard
  • Sustainability practices: Impact on the category
  • Sustainability best practices
  • Market environment score
  • Market competitiveness score
  • Buyer power score
  • Supplier power score
  • Ease of market entry score
  • Ease of substitution score
  • Buyer ecosystem: Outlook
  • Supplier ecosystem: Outlook
  • Ecosystem disruption threats
  • Key category management objectives
  • Supplier KPI dashboard: Importance for the category
  • Buyer KPI dashboard: Importance for the category
  • Category management enablers
  • Risk management matrix
  • Category enablers: Procurement model
  • Category enablers: Technology
  • RFx questions
  • Phase I RFI considerations
  • SLA terms
  • Supplier performance benchmarking criteria
  • Supplier operational capability matrix
  • Supplier positioning matrix
  • Compass Group – Key information dashboard
  • Sodexo – Key information dashboard
  • CBRE – Key information dashboard
  • ISS – Key information dashboard
  • ARAMARK – Key information dashboard
  • ABM – Key information dashboard
  • US category spend (2018-2023)
  • Category pricing dynamics
  • Supplier cost breakup
  • Supplier margin analysis
  • Margin analysis across supply chain
  • Cost drivers
  • Volume drivers
  • Procurement excellence summary: Impact on the category
  • Supplier relationship management
  • Strategic sourcing and category management
  • Technology-facilitated procurement
  • Procurement best practices dashboard
  • Supplier operational capability matrix
  • Supplier positioning matrix
  • Risk management matrix
  • Category definition
  • Category nuances
  • Importance of category relative to other categories

Research Framework

SpendEdge presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key category influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.


Primary research

  • Procurement heads
  • Category managers
  • Sourcing consortium professionals
  • Industry experts and thought leaders
  • Procurement managers
  • Category heads of suppliers
  • Client account heads/managers
  • Client and industry consultants

Secondary research

  • Industry journals and reports
  • Periodicals and new articles
  • Category webinars
  • Internal categiry playbooks
  • Industry and government websites on regulations and compliance
  • Internal databases
  • Industry blogs/thought leader briefings


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