Global Janitorial Services Category - Procurement Market Intelligence Report

  • Published: Dec 2018
  • Pages: 106
  • SKU: IRCMSTR10835-1
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Key findings: Janitorial services


This report on janitorial services offers a comprehensive analysis of the US supply market and helps buyers identify cost-saving opportunities. Additional information includes an analysis of the regional spend potential, negotiation strategies while purchasing janitorial services, and supplier selection criteria.


The category for janitorial services is anticipated to witness an increase in the spend momentum, owing to factors such as the availability of customized cleaning services. Additional factors influencing the demand for janitorial services include the extensive use of technologies and equipment that help provide time-efficient services and increasing construction of high-rise and commercial buildings across regions. In this report, experts state that the growth of this market is heavily dependent on the demand for maid services, which is anticipated to grow at a CAGR of over 4% over the next four years. In addition, the construction of new offices and facilities due to improving economic conditions and relaxation of trade laws will help spur the demand for janitorial services across various geographies.

For more information on the year-over-year spend growth rate, download a free sample report.


Insights delivered


Enterprises looking to procure janitorial services can leverage this report to better plan their category spend and identify avenues to reduce excess spend. An overview of the pricing models, supply chain margins, supplier cost structure, and regional spend dynamics is also offered in this procurement market intelligence report.

Our portfolio of reports on the facilities management category help buyers understand:

  • Global and regional spend potential for janitorial services for the period of 2018-2023
  • Top suppliers and their cost structure
  • US supply market scenario
  • Incumbent supplier evaluation metrics


Analyze the global category spend for janitorial services


Janitorial services can be broadly classified into two segments based on the end-users - commercial and residential. Last year, the commercial segment singlehandedly accounted for more than 50% of the total market share. The rising disposable income of the middle class and increasing demand for maid services, carpet cleaning, and window cleaning services will result in the impressive spend growth rate of this category. To know more about the exact spend growth rate of this market until 2023, download a free sample.

This janitorial services procurement research report offers a coverage of:

  • Regional and global spend dynamics
  • Cost drivers impacting pricing
  • Market favorability index for suppliers


Optimize category spend for janitorial services


With the growing emphasis on using products that are environment-friendly, the market for janitorial services has started witnessing a high preference for products that have a low environmental impact. Enterprises looking to purchase janitorial services, therefore, prefer engaging with suppliers who offer green cleaning services. In a bid to sustain profitability, suppliers have started adopting eco-friendly products such as microfiber systems, HEPA/ULPA vacuums, specialized chemical dispensing systems, etc. Engaging with such suppliers will help buyers to achieve their sustainability goals.

This market intelligence report on janitorial services also offers a coverage of:

  • Cost drivers impacting pricing
  • Total cost of ownership
  • Overview of pricing models and their cost structure


Assess category spend for the US region


In the United States, janitorial services is perhaps the most substantial revenue generating industry. Last year, the industry accounted for a revenue of around $28 billion and is anticipated to grow at a rate of over 5% in the years to come. High demand for such services from the hospitality and healthcare sectors is one of the key factors spurring this growth. A key trend influencing the market for janitorial services in the US is the suppliers preference for offering customized service packages. Such services help enterprises to consolidate their procurement spend.

Additional information offered in this janitorial services sourcing and procurement report will help buyers analyze:

  • Category cost drivers in the US
  • Margins of suppliers in the US
  • Price outlook and forecasts until 2023


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Build strategies for effective supplier selection


Analyzing the performance quality of the services being delivered is a key criterion for supplier selection. The performance of suppliers can be determined on the number of escalations, resource utilization rates, and service defect rates. Experts state that enterprises looking to purchase janitorial services should engage with service providers that adhere to quality management-ISO 9001 and environmental management-ISO 14001 to improve the quality of services being offered.

This janitorial services sourcing and procurement report identifies the major costs incurred by suppliers and provides additional information on:

  • Cost-benefit analysis of pricing models
  • Supplier relationship management practices
  • Technology-facilitated procurement metrics


Devise effective category management strategies for janitorial services

In a bid to achieve their sustainability goals, most companies have started selecting suppliers who utilize clean technologies. Rising awareness about health and hygiene and environmental concerns are some of the factors driving this paradigm shift towards green initiatives. Some of the green initiatives adopted by category service providers are mops with inbuilt chemical tanks, charger buckets to reduce wastage, and use of HEPA filter vacuums that remove more than 99% of particles with a size of 0.3 micrometers or smaller. Rationalizing the supply base is another strategy followed by category managers to select the right supplier.

Key insights offered in this market intelligence report on janitorial services will help the buyers identify:

  • Supplier margins and selection criteria
  • Buyer ecosystem and factors influencing the procurement process
  • Strategic sourcing and category management strategies


Determine the spend dynamics for key geographies


In terms of spend, APAC is one of the biggest markets for janitorial services. Rising disposable income and rapid globalization are the two major factors influencing the spend growth rate for janitorial services in this region. According to this report, the market for janitorial services in APAC will witness rapid growth due to the rising PCI of China's population. Information obtained from the National Bureau of Statistics of China, states that the country's average per capita disposable income grew at a rate of over 6% in 2018.

Key geographies analyzed in this janitorial services procurement research report include the following:

  • APAC
  • MEA
  • Europe
  • North America
  • South America

Information on the top janitorial services suppliers and major risks faced while procuring janitorial services is offered in this market intelligence report. Download a free sample to access the reports complete scope of coverage.

Key Features of Report (2017)

Supply Market Insights
Procurement Best Practices
Cost Saving Opportunities
Pricing Models
Negotiation Strategies
Category Risk Analysis
Key Supplier Analysis
Supplier Capability Matrix


Janitorial Services - Category Spend Analysis

According to our new janitorial services procurement strategy report, one of the key growth contributors for global janitorial services market is the increase in demand for janitorial services from large government, industrial, and commercial entities. The advantage of reducing management complexities while procuring high-quality services is one of the primary benefits to the buyers.


Janitorial Services – Procurement Best Practices

Buyers must procure janitorial services from suppliers that adopt technologies that provide cost saving opportunities. A key strategy adopted by procurement managers in this market space is to engage with suppliers that use robotic cleaning and no-touch technologies for a majority of services.


Janitorial Services - Procurement Challenges

Based on the analysis in this report, a major procurement pain point experienced by the buyers is locating suppliers with trustworthy resources. Our procurement specialists predict that the buyers must engage with suppliers encourage employees to follow ethical practices while carrying out their duties.

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PART 01: Executive Summary

PART 02: Market Insights

  • Global category spend
  • Category spend growth
  • Spend segmentation by region
  • Regional spend dynamics
  • Regional influence on global spend
  • Regional spend opportunity for suppliers

PART 03: Category Pricing Insights

  • Pricing outlook
  • Supplier cost structure
  • Outlook for input costs
  • Total cost of ownership analysis
  • Overview of pricing models
  • Comparison of pricing models
  • Supply chain margins
  • Cost drivers impacting pricing
  • Volume drivers impacting pricing

PART 04: Cost-Saving Opportunities

  • Supplier-side levers
  • Buyer-side levers
  • Quantifying cost-saving opportunities
  • Quantifying cost savings by negotiation strategies

PART 05: Best Practices

  • Innovation and success stories
  • Procurement excellence best practices
  • Procurement best practices
  • Sustainability practices

PART 06: Category Ecosystem

  • Market favorability index for suppliers
  • Competitiveness index for suppliers
  • Buyer power
  • Supplier power
  • Threat of new entrants
  • Threat of substitutes
  • Buyer ecosystem
  • Supplier ecosystem

PART 07: Category Management Strategy

  • Category management objectives
  • Supplier and buyer KPIs
  • Outsourcing category management activities
  • Risk management

PART 08: Category Management Enablers

  • Procurement organization
  • Category enablers

PART 09: Suppliers Selection

  • RFx Essentials
  • Supplier selection criteria
  • Service Level Agreement
  • Incumbent supplier evaluation metrics

PART 10: Suppliers Under Coverage

  • Overview
  • Supplier positioning
  • Profile: ABM
  • Profile: ARAMARK
  • Profile: ISS
  • Profile: Jani-King International
  • Profile: C&W Services
  • Profile: CleanNet USA

PART 11: US Market Insights

  • Category spend in the US
  • Price outlook
  • Supplier cost structure in the US
  • Margins of suppliers in the US
  • Category cost drivers
  • Category volume drivers
  • Overview of best practices in the US
  • Procurement best practices in the US
  • US supply market overview
  • Supplier positioning for the US
  • Regional category risks

PART 12: Category Definition

  • Category hierarchy
  • Category scope
  • Category map

PART 13: Appendix

  • List of abbreviations
  • Key Notes
  • Global category spend (2018-2023)
  • Category spend growth (2018-2023)
  • Regional spend dynamics
  • Regional spend dynamics
  • Comparison of category maturity across regions
  • Regional spend opportunity for suppliers (2018-2023)
  • Category pricing dynamics
  • Supplier cost breakup
  • Input cost dynamics
  • Total cost of ownership model
  • Benefit comparison of pricing models
  • Pricing models comparison matrix
  • Supplier margin analysis
  • Margin analysis across supply chain
  • Cost drivers
  • Volume drivers
  • Cost-saving opportunities: Supply-side levers
  • Cost-saving opportunities: Demand-side levers
  • Cost-saving opportunity matrix
  • Negotiation grid
  • Innovation and success stories
  • Procurement excellence summary: Impact on the category
  • Supplier relationship management metrics
  • Strategic sourcing and category management metrics
  • Technology-facilitated procurement metrics
  • Procurement best practices dashboard
  • Sustainability practices: Impact on the category
  • Sustainability best practices
  • Market environment score
  • Market competitiveness score
  • Buyer power score
  • Supplier power score
  • Ease of market entry score
  • Ease of substitution score
  • Buyer ecosystem: Outlook
  • Supplier ecosystem: Outlook
  • Ecosystem disruption threats
  • Key category management objectives
  • Supplier KPI dashboard: Importance for the category
  • Buyer KPI dashboard: Importance for the category
  • Category management enablers
  • Risk management matrix
  • Category enablers: Organization
  • Category enablers: Technology
  • RFx questions
  • Phase I RFI considerations
  • SLA terms
  • Supplier performance benchmarking criteria
  • Supplier operational capability matrix
  • Supplier positioning matrix
  • ABM Key information dashboard
  • ARAMARK Key information dashboard
  • ISS Key information dashboard
  • Jani-King International Key information dashboard
  • C&W Services Key information dashboard
  • CleanNet USA Key information dashboard
  • US category spend (2018-2023)
  • Category pricing dynamics
  • Supplier cost breakup
  • Supplier margin analysis
  • Margin analysis across supply chain
  • Cost drivers
  • Volume drivers
  • Procurement excellence summary: Impact on the category
  • Supplier relationship management
  • Strategic sourcing and category management
  • Technology-facilitated procurement
  • Procurement best practices dashboard
  • Supplier operational capability matrix
  • Supplier positioning matrix
  • Risk management matrix
  • Category definition
  • Category nuances
  • Importance of category relative to other categories

Research Framework

SpendEdge presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key category influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.


Primary research

  • Procurement heads
  • Category managers
  • Sourcing consortium professionals
  • Industry experts and thought leaders
  • Procurement managers
  • Category heads of suppliers
  • Client account heads/managers
  • Client and industry consultants

Secondary research

  • Industry journals and reports
  • Periodicals and new articles
  • Category webinars
  • Internal categiry playbooks
  • Industry and government websites on regulations and compliance
  • Internal databases
  • Industry blogs/thought leader briefings


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