Global Service Fulfillment Category - Procurement Market Intelligence Report

This procurement report offers key insights on the best practices for supplier selection and the strategies for category management.

  • Published: Aug 2017
  • Pages: 87
  • SKU: IRCMSTR14632
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Key Features of Report

 

Supply Market Insights
Procurement Best Practices
Cost Saving Opportunities
Pricing Models
Negotiation Strategies
Category Risk Analysis
Key Supplier Analysis
Supplier Capability Matrix

 

Service Fulfillment - Category Spend Analysis

According to procurement analysts at SpendEdge, the robustness of communication networks and overall reliability and security across the telecom industry have been a major point of focus for the telecommunications industry. The demand for efficient CSPs has increased with a large amount of vital information being shared through service providers’ network platform. Also, there was a rise in the investments made in hardware infrastructure during 2002–2016. This has resulted in greater demand for reliable service providers to ensure information exchange occurs with limited data loss and minimal congestion. Consequently, the demand for service fulfillment has been increasing across CSPs to ensure the overall efficiency of the networks with minimal congestion and data loss. Service fulfillment solutions also negate data theft across CSPs’ platforms due to advanced encryption methodologies.

Service Fulfillment - Procurement Best Practices

Buyers need to ensure that service providers offer seamless migration from legacy systems to new service fulfillment solutions to optimize business and agility of their operations. In addition, this migration must be efficient and hassle-free across different platforms and third-party systems to mitigate any potential congestion issue for buyers.

 Service Fulfillment - Procurement Challenges

A major procurement pain point experienced by the buyers is lack of centralized view for service fulfillment request across organizations. Buyers generally have different service fulfillment request across domains to which resources are dynamically allocated. However, this process across the majority of the organization is done on an ad-hoc basis, which results in integration issues. A majority of organizations lack a centralized view of service fulfillment requests resulting in increased management complexities involved in tracking service fulfillment status across different buyer departments.

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Table of Contents

PART 1: SUMMARY

  • Research Objectives and Methodology         
  • Category Definition

PART 2: CATEGORY AT A GLANCE            

  • Market Overview    
  • Preferred Procurement Models and Major Service Providers
  • Cost-saving Opportunities   
  • Major Category Requirements          
  • Major Procurement Pain Points        

PART 3: MARKET INSIGHTS        

  • Category Spend Analysis      
  • Key Market Developments 
  • Key Category Growth Drivers             
  • Major Category Growth Constraints
  • Procurement Best Practices
  • History of Innovation            
  • Key Current Technological Innovations          
  • Major Regulatory Frameworks          
  • Strategic Sustainability Practices       
  • SWOT Analysis         
  • PESTLE Analysis        

PART 4: SUPPLY MARKET INSIGHTS        

  • Supplier Operational Capability Matrix           
  • Supplier Functional Capability Matrix             
  • Key Clients 
  • Supplier Cost Breakup           
  • Supplier Positioning Matrix 
  • Supplier Selection Criteria   

PART 5: PRICING INSIGHTS         

  • Pricing Models Snapshot     
  • Pricing Models – Pros and Cons        
  • Indicative Pricing     
  • Category Negotiation Strategies       

PART 6: CATEGORY ESSENTIALS

  • SLA Terms  
  • Supplier Evaluation Criteria 
  • Category Risk Analysis           
  • Category Sourcing Evolution Matrix

PART 7: TOP FIVE SUPPLIERS   

  • IBM    
  • Huawei Technology
  • Hewlett Packard    
  • AMDOCS    
  • Oracle  

PART 8: APPENDIX         

  • Glossary
  • About Us     

Research Framework

SpendEdge presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key category influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

INFORMATION SOURCES

Primary research

  • Procurement heads
  • Category managers
  • Sourcing consortium professionals
  • Industry experts and thought leaders
  • Procurement managers
  • Category heads of suppliers
  • Client account heads/managers
  • Client and industry consultants

Secondary research

  • Industry journals and reports
  • Periodicals and new articles
  • Category webinars
  • Internal categiry playbooks
  • Industry and government websites on regulations and compliance
  • Internal databases
  • Industry blogs/thought leader briefings

DATA ANALYSIS

SpendEdge INSIGHTS

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