Global Unified Communications Category - Procurement Market Intelligence Report

This procurement report offers key insights on the best practices for supplier selection and the strategies for category management.

  • Published: Aug 2017
  • Pages: 91
  • SKU: IRCMSTR14628
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Key Features of Report

 

Supply Market Insights
Procurement Best Practices
Cost Saving Opportunities
Pricing Models
Negotiation Strategies
Category Risk Analysis
Key Supplier Analysis
Supplier Capability Matrix

 

Unified Communications - Category Spend Analysis

According to procurement analysts at SpendEdge, the need to optimize business processes is a key growth driver for the unified communications (UC) market. Buyers are implementing UC tools to optimize business processes. These tools assist buyers in streamlining the business process in the enterprise sector, which in turn helps to increase operational efficiency and productivity across the value chain. With the rapid business expansion, the workforce of an organization is also expanding across regions. This increases the need to deploy UC tools, such as tablets, mobile phones, web, portals, and video, to ensure collaboration in communication within the workforce. UC solutions mitigate bottleneck issues related to the production, ordering, and service delivery while delivering real-time communication services for critical business operations.

Unified Communications - Procurement Best Practices

Category managers must adopt effective procurement practices to gain better control over suppliers, irrespective of the prevailing market conditions. This can help them manage expenses better and procure effective software and tools.

One of the best procurement practices is to partner with suppliers that that incorporate real-time monitoring tools that are capable of identifying voice and data threats through VoIP. It is crucial to identify and understand threats that are severe and frequent as the potential damage to the organization is large and would impact the enterprise severely.

Unified Communications - Procurement Challenges

This procurement intelligence report on the unified communications market highlights some of the challenges faced by sourcing experts such as estimating UC costs and regulations related to storage of data.

A key procurement pain point experienced by buyers is the difficulty faced while conducting business process re-engineering prior UC implementation. Business process re-engineering analyzes and restructures the existing businesses processes that enable identification and elimination of non-value adding activities. This helps buyers to estimate the cost of restructuring and the ability of the existing infrastructure to integrate with UC software solutions. Buyers find it difficult to exploit organizations capabilities, which causes issues in terms of understanding organizations’ structure, culture, and existing IT resources. Furthermore, if buyers face issues in comprehending the organizational culture (such as employee’s resistance to adopt new technologies), it may lead to disruption in routine work due to problems in restructuring.

PART 1: CATEGORY AT A GLANCE

  • TAKEAWAY 01 | Market Overview
  • TAKEAWAY 02 | Demand and Supply Snapshot
  • TAKEAWAY 03 | Key Market Dynamics
  • TAKEAWAY 04 | Supply Market Highlights
  • TAKEAWAY 05 | Pricing Insights
  • TAKEAWAY 06 | Procurement Insights

PART 2:  SCOPE OF THE REPORT

  • Category Definition
  • Research Methodology

PART 3: MARKET INSIGHTS

  • Category Spend Analysis
  • Category Maturity by Regions
  • Demand-Supply Shifts
  • Regional Demand-Supply Snapshot
  • Market Developments
  • Regional Impact of Trends
  • Key Category Growth Drivers and Corresponding Regional Impacts
  • Major Category Growth Constraints and Corresponding Regional Impacts
  • Key Current Technological Innovations
  • Major Regulatory Frameworks
  • Strategic Sustainability Practices
  • Porter’s Five Forces
  • PESTLE Analysis

PART 4: SUPPLY MARKET INSIGHTS

  • Supplier Operational Capability Matrix
  • Other Prominent Suppliers by Region: Operational Capability Matrix
  • Supplier Functional Capability Matrix
  • Other Prominent Suppliers by Region: Functional Capability Matrix
  • Key Clients/Partners
  • Supplier Cost Breakup
  • Supplier Positioning Matrix

PART 5: PRICING INSIGHTS

  • Pricing Models Snapshot
  • Pricing Models – Pros and Cons
  • Indicative Pricing

PART 6: PROCUREMENT INSIGHTS

  • Major Category Requirements
  • Major Procurement Pain Points
  • Category Sourcing Evolution Matrix
  • Procurement Best Practices
  • Cost-saving Opportunities
  • Supplier Selection Criteria
  • Category Negotiation Strategies
  • SLA Terms
  • Supplier Evaluation Criteria
  • Category Risk Analysis

PART 7: TOP FIVE SUPPLIERS

  • Microsoft    
  • Cisco    
  • IBM    
  • Verizon    
  • NEC 

PART 8: APPENDIX

  • Glossary
  • Key Notes
  • About Us

Research Framework

SpendEdge presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key category influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

INFORMATION SOURCES

Primary research

  • Procurement heads
  • Category managers
  • Sourcing consortium professionals
  • Industry experts and thought leaders
  • Procurement managers
  • Category heads of suppliers
  • Client account heads/managers
  • Client and industry consultants

Secondary research

  • Industry journals and reports
  • Periodicals and new articles
  • Category webinars
  • Internal categiry playbooks
  • Industry and government websites on regulations and compliance
  • Internal databases
  • Industry blogs/thought leader briefings

DATA ANALYSIS

SpendEdge INSIGHTS

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