Supplier KPIs and SLAs
Get a thorough understanding of the supplier KPIs and SLAs in the industries you engage in. While SLA defines the level of service customers expect from suppliers, KPIs are used to measure if the goals are achieved.
Contact usHow your business benefits
Easier to resolve conflicts
- Procedures and expectations are defined in SLAs following negotiations between customers and suppliers
- Therefore, when a disagreement arises, SLA can be used as a written reference to resolve it
Monitor quality, efficiency, and performance
- Data collected for KPIs can be analyzed to determine if outcomes are as per satisfaction
- This also aids in understanding what should be prioritized or require course correction to ensure pre-defined outcomes are achieved
Ensuring TAT
- While SLAs record the delivery timelines agreed upon by suppliers and clients, KPIs ensure that these deadlines are adhered to
- These tools also help businesses to manage their operations efficiently, avoid disruptions, and fulfill customer TAT expectations
Make informed decision
- Real-time data collected during KPI analysis can be used to generate feedback on the latest trend and aspects such as cost-saving initiatives
- Such data can help companies to stay competitive by encouraging innovations to improve their offerings
Why choose SpendEdge?
We offer customized solutions
Our team of over 550 analysts can identify the most important SLAs and KPIs aligned with your industry and provide tailored solutions based on a deep understanding of your requirements, pain points, and objectives. Our framework will help you to measure and track supplier performance, improve operational efficiency, mitigate risks, and achieve goals
Rising capability leadership
Using our SLA and KPI initiatives, you can quantify the potential return on investment. KPI indicators help to understand if the initiatives are on track, and analyzing this data is key to identifying productivity and efficiency gains apart from how they translate into cost savings
Strengthen supplier relation
Historical data collected from the monitoring of KPIs and ensuring adherence to SLAs can be used to evaluate potential suppliers and their past performance. The data can also be used to resolve any existing issues and strengthen supplier relations
Cost optimization
Using our KPIs and SLAs related to cost and price variance, you can manage and optimize your procurement expenses. This data can also be used to monitor and control costs as well as to negotiate favorable prices. The insights generated by us can also be used to identify cost-saving opportunities
Featured Case Study
How SpendEdge Helped CPG Giant Streamline Contract Manufacturer Selection Process
Challenge: Faced with intense competition and the need to improve profit margins, our client turned to SpendEdge for assistance in overcoming their business challenges. One of the main strategies involved migrating cost-intensive operations to low-cost destinations.
Solution: Our team at SpendEdge assisted the client in streamlining their contract manufacturer selection process. Leveraging our expertise and market research methodology, we identified key contract manufacturers for the client’s ready-to-eat product line.
Result: The client successfully addressed their business challenges and achieved improved profit margins and reduced operating costs. All the while, also enhancing product quality and expanding manufacturing capabilities.
Talk to One of Our Experts
Setting accurate expectations and ensuring they are met is essential to the success of any business. Talk to our experts to figure out how to ensure all parameters are met.
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