Supplier KPIs and SLAs

Get a thorough understanding of the supplier KPIs and SLAs in the industries you engage in. While SLA defines the level of service customers expect from suppliers, KPIs are used to measure if the goals are achieved.

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How your business benefits

Easier to resolve conflicts

  • Procedures and expectations are defined in SLAs following negotiations between customers and suppliers
  • Therefore, when a disagreement arises, SLA can be used as a written reference to resolve it

Monitor quality, efficiency, and performance

  • Data collected for KPIs can be analyzed to determine if outcomes are as per satisfaction
  • This also aids in understanding what should be prioritized or require course correction to ensure pre-defined outcomes are achieved

Ensuring TAT

  • While SLAs record the delivery timelines agreed upon by suppliers and clients, KPIs ensure that these deadlines are adhered to
  • These tools also help businesses to manage their operations efficiently, avoid disruptions, and fulfill customer TAT expectations

Make informed decision

  • Real-time data collected during KPI analysis can be used to generate feedback on the latest trend and aspects such as cost-saving initiatives
  • Such data can help companies to stay competitive by encouraging innovations to improve their offerings

Why choose SpendEdge?

Featured Case Study

How SpendEdge Helped CPG Giant Streamline Contract Manufacturer Selection Process

Challenge: Faced with intense competition and the need to improve profit margins, our client turned to SpendEdge for assistance in overcoming their business challenges. One of the main strategies involved migrating cost-intensive operations to low-cost destinations.

Solution: Our team at SpendEdge assisted the client in streamlining their contract manufacturer selection process. Leveraging our expertise and market research methodology, we identified key contract manufacturers for the client’s ready-to-eat product line.

Result: The client successfully addressed their business challenges and achieved improved profit margins and reduced operating costs. All the while, also enhancing product quality and expanding manufacturing capabilities.

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Talk to One of Our Experts

Setting accurate expectations and ensuring they are met is essential to the success of any business. Talk to our experts to figure out how to ensure all parameters are met.

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