Category Overview

IT support services is a sub-category of IT services and involves the optimization of IT-related operational activities of organizations via proactive monitoring, maintenance, protection, and provisioning of IT tools and applications. With a rapidly evolving business landscape, almost every industry is facing the need to outsource IT support services and focus on the core capabilities. However, companies face challenges with increasing on-site support costs, evaluation of suppliers’ capabilities, and identification of technologically compatible suppliers.

The Procurement Pain Point

A leading bank wanted to analyze the supply market landscape of the IT support services industry to get a better understanding of key suppliers, price negotiation strategies, and latest procurement trends in the market. Furthermore, the client was looking for an efficient solution focused on category spend analysis, cost structure, and cost saving opportunities in the target region.

Procurement Insights Offered and the Outcome

To help the client with strategic insights into the supply market, SpendEdge’s team followed a triangulated research methodology comprising of primary and secondary research. Our experts referred to a vast database of secondary resources and gathered crucial inputs from industry experts to offer the client with procurement best practices, supply market insights, and pricing models. We carried out a deep-dive assessment of the supply market to assess the suppliers’ operational and functional capabilities, suppliers’ evaluation and selection criteria, supplier engagement models, and indicative pricing.

Business Impact

This procurement market intelligence study offered the client with a better understanding of supply market, price negotiation strategies, latest market trends, supplier engagement models, and major regulatory framework. Additionally, this procurement market intelligence study offered the client with a better decision-making process and strategies regarding the selection of suppliers and setting up a procurement management system.

This case study offers comprehensive information on how our procurement market intelligence helped a global bank understand the supply market for IT support services.

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